Contact centre in a box
Can you press a button and create a full contact centre?
01 September 2011
Deciding to put in your own contact centre hasn’t been a trivial business decision, until recently, that is. Two entrepreneurs with backgrounds in IT, HR and contact centres have decided that the hosted, pay-as-you-go model is ready for South Africa and want to prove it with an unheard-of month-to-month payment option.
Mel Mtintsilana, sales and marketing director at Malitha Communications, says the company was initially established around HR training, specialising in labour law and resource management training.
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